Questions, answered. Walks, simplified.

Measure around the widest part of his chest and match it to the chart on the product page. Don't go by breed or weight alone. If he's between two sizes, message us before you order and we'll tell you which way to go.

Snug enough that it stays centered and doesn't twist, loose enough that he can move his shoulders freely. Check it again after the first few walks, and while he's still growing.

The chest ring is the one that stops the pulling. Use it while pulling is the problem. The back ring is there for easy walks once he's calm.

No. Where the name and phone boxes appear on a product page, leave them empty and it ships plain.

Yes. FourPaw walking products are presented in a coordinated color family so you can build a matching set from the options currently available on each product page.

Inspect the item before use, allow it to dry fully after it becomes wet and follow the care guidance shown on the product page or supplied with the item. Replace gear that is damaged or no longer fits securely.

The current published shipping and returns policies are the source of truth for destinations, charges, delivery estimates, return eligibility, deadlines, exclusions and procedures. Review those terms before completing an order.

Use the policy and checkout information presented for your order at the time of purchase. This FAQ provides general product guidance and does not replace the current published store policies.

The international storefront serves the United States, Canada, the United Kingdom, the European Union, Israel, Australia, New Zealand, major Asia-Pacific and Middle Eastern markets, South Africa, and leading Latin American markets including Brazil, Mexico, Argentina, Chile, Colombia and Peru. Final availability and a usable delivery method must be confirmed at checkout.

The store base currency is USD. A supported local presentment currency may be shown for an eligible market. The final currency, taxes, delivery charges and order total are confirmed at checkout.

Processing and creating the optional personalization normally require 1–3 business days after payment is approved.

After dispatch, free tracked and insured shipping is estimated at 4–7 business days. Priority Shipping costs $9.90 and is estimated at 3–6 business days after dispatch. These transit estimates follow the separate 1–3-business-day processing and personalization window. Timing can vary by destination, carrier and customs, so the estimate is not a guaranteed arrival date.

Eligible products include a 60-day money-back guarantee measured from confirmed delivery. Normal fit testing and ordinary trial use are allowed. Size exchanges may be requested within the window; contact us for availability, applicable shipping costs, and instructions. Mandatory consumer rights still apply. Review the current Refund Policy for the complete conditions.

The dog name and phone number submitted for a tag are stored with the Shopify order and used to prepare, fulfill and support that order. Personalization is optional where the fields allow it. Review the current Privacy Policy for more information.

Unless checkout explicitly states that import charges are included, the recipient may be responsible for duties, taxes or brokerage charges assessed by the destination country. Checkout and the current Shipping Policy control for the order.