Shipping policy
Last updated: July 26, 2026
Legal operator: SKDigital Services LLC. Business mailing address: 1309 Coffeen Avenue Ste 1200, Sheridan, Wyoming 82801, United States. This is not a storefront, fulfillment location, or product-return warehouse.
Order processing
Orders require 1–3 business days to process and prepare after payment is approved. This preparation window includes creating personalized dog-name or phone tags. Weekends and public holidays are not business days. Shipping transit begins after dispatch, so the processing window is separate from the transit estimates below.
Shipping services and transit estimates
Free Tracked & Insured Shipping: estimated transit of 4–7 business days after dispatch.
Priority Shipping ($9.90): estimated transit of 3–6 business days after dispatch.
Transit estimates depend on destination, carrier capacity, customs, and the shipping service selected at checkout. Remote destinations or customs processing can take longer. Any date shown at checkout is an estimate, not a guarantee.
Tracking
Tracking is sent to the email or contact details provided with the order after dispatch. Tracking can take several days to show its first carrier scan.
Shipping charges and promotions
Free Tracked & Insured Shipping and $9.90 Priority Shipping are offered when the applicable method is available for the destination and confirmed at checkout. The method and charge shown in checkout control the order.
Customs, duties, and taxes
Unless checkout explicitly states that import charges are included, the recipient is responsible for customs duties, import taxes, brokerage fees, or similar charges assessed by the destination country.
Address accuracy and failed delivery
Please check your delivery address before submitting the order. If a parcel is returned because an address was incomplete, incorrect, refused, or unclaimed, additional shipping costs may apply before it is resent.
Delays and lost parcels
Carrier delays, customs processing, severe weather, labor disruptions, and other events outside our reasonable control can affect delivery. Contact info@getpulsock.com if tracking has not moved for an unusual period or a parcel appears lost. We will investigate with the fulfillment and carrier partners and provide an appropriate replacement, refund, or other remedy when a parcel is confirmed lost or as required by applicable law.