Refund policy

Last updated: July 24, 2026

Legal operator: SKDigital Services LLC. Business mailing address: 1309 Coffeen Avenue Ste 1200, Sheridan, Wyoming 82801, United States. This is not a storefront, fulfillment location, or product-return warehouse.

We want you to have enough time to check the fit and use the product on normal everyday walks. In addition to any mandatory rights available where you live, eligible products are covered by our 60-day money-back guarantee.

60-day money-back guarantee

You may request a return within 60 calendar days after confirmed delivery. Normal fit testing and ordinary trial use are allowed. The core product and included reusable components must be returned unless we tell you otherwise.

Size exchanges

Size exchanges may be requested within the 60-day window. Contact us before returning the original item so that we can confirm availability, applicable shipping costs, and instructions.

Personalized tags

Adding an included dog-name or phone tag does not by itself make the base harness, collar, or leash ineligible for the 60-day money-back guarantee. Personalized tags have no separate refundable value and do not need to be returned unless we ask for them.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us with your order number and clear photos. When the issue is confirmed, we will provide an appropriate replacement, refund, or other remedy and cover reasonable return costs as required.

Return conditions and exclusions

The 60-day money-back guarantee does not cover deliberate damage, misuse, excessive wear beyond normal product testing, loss, or a return missing the core purchased product. Nothing in this policy limits rights that cannot legally be excluded.

Return shipping

For an ordinary preference return, the customer is responsible for return postage unless we agree otherwise. For a confirmed defect, damage, or fulfillment error, we will provide or reimburse reasonable return shipping as applicable.

Refunds

Approved refunds cover the price paid for the eligible returned product and are issued to the original payment method. Original shipping charges, expedited-shipping charges, customs duties, and import fees are not refundable unless the return concerns a confirmed defect, damage, fulfillment error, or applicable law requires otherwise. We aim to issue the refund within 10 business days after the returned product is received and checked, although your bank or payment provider may take additional time to post it.

Cancellations

If your order has not entered fulfillment, contact us as soon as possible and we will try to cancel it. Once fulfillment has started or the order has shipped, the return process above applies.

How to start a return

Email info@getpulsock.com with your order number and request. Do not mail a product to the business address shown above. We will provide the correct return destination and instructions.